Check out the Frequently Asked Questions below. If you still need help please contact feel free to contact me at the bottom of this page.
I want you to get your items as fast as possible :)
Orders & Shipping
How long does shipping take?
Each order is lovingly packed and shipped within 2-3 business days. You’ll receive a dispatch confirmation email when your order is on its way so that you know it's in the mail :)
Do you ship internationally?
At the moment, Iris Rayne Studios only ships within the United Kingdom. I hope to offer international shipping in the future! Digital downloads are available world wide though :D
Can I track my order?
Yes! Once your order has shipped, you’ll receive an email with tracking information (if applicable). Small orders like stickers may ship without tracking to keep shipping costs low. You will be able to choose during checkout which shipping option you would like.
Have a problem with your order?
Returns & Exchanges
What is your return policy?
Due to the handmade nature of the products, returns are not accepted unless an item arrives damaged or faulty. Please contact me within 7 days of delivery if there’s an issue and I'd be more than happy to discuss the best options with you. You can do this by emailing me directly at hello@irisrayne.com
Can I exchange an item?
Exchanges are only possible if you’ve received a faulty or incorrect item. Please get in touch within 7 days so I can sort it for you. Email hello@irisrayne.com with the subject line EXCHANGE request and we will sort this for you asap.
What if my order arrives damaged?
Oh no! If anything arrives damaged, please email me at hello@irisrayne.com with your order number and photos of the issue. I’ll make it right as quickly as possible.
Have any other questions?
Other Questions
How can I contact you?
You can reach me through the contact page on this website, or email me directly at hello@irisrayne.com. I’ll reply within 1–3 business days!
However, if you'd just like to connect, you can reach me on social media @jemma_irisraynestudios
Do you offer wholesale?
If you're interested in placing a wholesale order, please reach out via email to hello@irisrayne.com and we can discuss the details :)
Where can I follow you on social media?
Come and join the magic! You’ll find me on TikTok and Instagram @jemma_irisraynestudios ✨